Indian Airports among world’s best

New Delhi: Two of India’s International airports are amongst the top five of the best service providers in the world.

New Delhi’s Indira Gandhi International Airport (IGIA) has been adjudged as the second best in the 25-40 Million Passengers Per Annum (MPPA) category in the world in the ACI’s Airport Service Quality (ASQ) while Mumbai’s Chatrapati Shivaji International Airport (CSIA) is the fifth.

Even Hyderabad’s Rajiv Gandhi International Airport (RGIA) has won the second best service quality award in the 5-15 MPPA category.

Delhi International Airport Limited (DIAL), the company which manages the IGIA said that the award was bestowed by the ACI at a ceremony in Seoul on May 27 2014. This is the third time in a row that IGIA has won the coveted award for Airport Service Quality (ASQ) from ACI. 

“In an airport set-up, it serves as the cornerstone for not just delivering a world class passenger experience consistently but also achieving a healthy financial performance,” said I.Prabhakara Rao, chief executive, DIAL. 

“We strongly believe that if we ensure sustainability in all our services, retail offerings, operational efficiency, and environment friendliness then we can attain perpetual success.” 

The airport scored 4.84 points on the ASQ scale out of 5 points and has been recognized as the sixth best airport in the world amongst 235 participating airports. 

IGIA’s ASQ score of 2007 stood at 3.02 points and a ranking 101 out of the 125 participating airports. 

IGIS has the capacity of over 60 million passengers annually. In 2013 over 36 million passengers passed through IGIA and handled 600,000 tons of cargo and 300,000 Air Traffic Movements (ATM).