Damage control? United Airlines to link executive pay to customer satisfaction

The netizens and the co-passengers are witnesses to what occurred just two weeks ago onboard United Airlines. After suffering a public relation disaster, the American airline will now focus on customer satisfaction by tying it to pay.
The US Securities and Exchange Commission financial watchdog holds a filing of the executive pay decision.

“United’s management and the Board take recent events extremely seriously and are in the process of developing targeted compensation program design adjustments to ensure that employees’ incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience,” reads the filing.

After coming under heavy attack from the public for calling the America-Chinese doctor “disruptive and belligerent” who was dragged out of the plane, United Airlines boss Oscar Munoz’s suffered another blow.

According to reports, Munoz will not be appointed as the chairman of the board in 2018. It has now been left for the board to decide on any further amendments and appointments in his case.

Munoz stood by his company after the incident and called the passenger at fault. After realising his mistake, he tendered another statement saying he felt “shame and embarrassment” and that nothing like this will ever happen.
But now it seems like it is too late for him.