Yet another episode of a passenger’s misbehaviour at the hands of an airline staff has put the entire industry to shame.
The latest from the stables of Indigo has yet again put a question on the ethics and code of conduct that needs to be followed by the industry. Passenger front-ending roles require patience, maturity and presence of mind. Arrogance, lack of training and a casual attitude can be deterrents which can result in negative experiences such as these.
Civil aviation ministry should take strict action against such episodes. A clear message needs to go out that negligence and lack lustre attitude towards passengers is not acceptable.
The ministry should have clear guidelines that specify that continual negligence and violation of norms can lead to suspension of licenses. On one hand, Indian Prime Minister’s Udaan scheme propagates air travel for masses and then clichés like these only create an atmosphere of mistrust.