IndiGo’s ongoing nationwide flight disruptions have prompted the airline to activate its Crisis Management Group (CMG), which officials confirmed has been holding daily meetings since its formation on December 4.
The CMG has been tasked with monitoring the situation round-the-clock and coordinating measures to stabilise the airline’s operations.
According to IndiGo officials, the group’s core priorities include restoring “100 percent operational integrity,” ensuring timely and transparent communication with passengers, speeding up refunds and rescheduling requests, and facilitating the swift return of passenger baggage. “We continue to work around the clock to bring the network back to normal,” an official said.
The Directorate General of Civil Aviation (DGCA), meanwhile, has stated that it is closely tracking the disruptions. The regulator emphasised that its focus remains on passenger safety, regulatory compliance and the restoration of regular flight operations.
Earlier, IndiGo confirmed that it had received the DGCA’s Show Cause Notice issued on December 6, following massive delays and cancellations that left thousands of passengers stranded across the country. The airline requested additional time to respond to the notice. In a letter to the regulator, IndiGo’s Accountable Manager and Chief Operating Officer, Isidre Porqueras Orea, wrote:
“We request your good offices to kindly grant us an extension of time at least till 1800 hours tomorrow (i.e. 08.12.2025), or such other extended period to reply, as deemed fit.”
The Show Cause Notice was addressed to IndiGo CEO Pieter Elbers, with the DGCA citing “significant lapses in planning, oversight and resource management” that led to severe nationwide service disruptions.
As IndiGo works to stabilise operations, the airline and the regulator continue to coordinate efforts to minimise further inconvenience to passengers.
