IndiGo Airlines suffered a major technical glitch on Saturday leading to longer queues at airport check-in counters as well as difficulties in booking tickets.
The airlines said in a statement that it is currently experiencing a temporary “system slowdown” across its network, which affected its website and booking system. In an advisory, the airline said customers may face increased wait times, including slower check-ins and longer queues at the airport.
#6ETravelAdvisory : We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport. (1/3)
— IndiGo (@IndiGo6E) October 5, 2024
IndiGo experienced a major system outage around 12:30pm, disrupting flight operations and ground services at airports nationwide.
The airline also said its teams are available to assist people at airports and that efforts are on to restore normalcy as quickly as possible.
The technical glitch has led to chaos as many passengers were unable to board flights or book tickets, leading to considerable delays and frustration for those stranded at the airports.