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Heated Argument Breaks Between Passengers, Air India Staff Over Flight Delay At Delhi Airport

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New Delhi: After a nearly five-hour delay in the departure of an Air India flight from Delhi to Mumbai, passengers engaged in a heated argument with the airline staff at the Delhi Airport on Tuesday late at night.

While speaking with ANI, a passenger of the Air India flight AI-805 explained that it got delayed from its original schedule of 8:00 pm to 10:40 pm first then 11:35 pm then 12:30 am and then finally it took off at 1:48 am from Terminal 3 of the airport in Delhi.

He added that the supervisors kept creating narratives of flights being delayed due to crew on the way and they actually were “fooling” customers. Another staff member said that it was due to the pilot, who was supposed to be on the plane and got sick at the last moment.

Many agitated passengers claimed that the delay cost them their connecting flight to Qatar. Another passenger added that “It was a very bad experience. There were around 200 passengers who were at the airport and there was no clarity from the airline. No water was offered until 11:50 pm,”.

Air India spokesperson added that the flight was delayed due to technical reasons.

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