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Delhi’s IGI airport top ranked in world in service quality


New Delhi: It seems Delhi is turning out to be the best gateway for thousands of tourists coming from across the globe as Delhi’s Indira Gandhi International Airport (IGIA) has been ranked number one in the world on airport service quality ranking.

Last year by handling over 40 million passengers per annum (MPPA), IGIA was number two, along with Singapore’s Changi Airport and after South Korea’s Incheon airport.

Reportedly, this year the number rose to 63.5 million passengers flying through the Delhi airport in 2017, it has surpassed Changi, Incheon and Bangkok airports in terms of passenger growth.

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With the latest figures, IGI is now the seventh busiest airport in Asia and among the top 20 busiest airports across the world.

Airports Service Quality (ASQ) is the only worldwide programme to survey passengers at the airport on their day of travel. The programme measures passengers’ views on 34 key performance indicators, including airport access, check-in, security screening, restrooms, stores and restaurants.

At least 74% of the world’s top 100 busiest airports are part of the ASQ network, which delivers 6,00,000 individual surveys per year in 42 languages in 84 countries.

In 2011, the airport had achieved the position of World No. 2, which it retained for three consecutive years till 2013.

In 2014, Delhi airport stepped up its position to number 1 rank in the world in the 25-40 MPPA category and retained the rank in 2015. The airport stood World No. 2 in the highest category of more than 40 million passengers per annum in 2016.



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