Rajiv Gandhi International Airport (RGIA) has become the pioneer in India to successfully implement a pilot project – an end-to-end e-boarding process. The civil aviation ministry approved the RGIA to pilot this project for three-month duration from April.
RGIA along with Jet Airways has implemented this process and so far, more than 7,000 passengers have availed the service.
“E-boarding reduces human interface and takes a big leap towards automation, easing the movement of passengers through the airport and reducing the waiting time at various check points within the airport. This enhances our passenger’s experience and improves the overall operational efficiency of our airport,” GHIAL CEO S G K Kishore said.
A passenger who wants to avail the e-boarding facility has to do a web check-in and then will receives a Unique Mobile Pass and a QR Code on his/her mobile phone.
On the day of travel, the passenger has to use a special e-boarding machine available at the entry gate of the departure area.
The passenger scans the QR Code in the machine and enters the Aadhaar card number followed by validating their biometric credentials by doing a fingerprint scan on the system.
After electronic verification, the passenger gets inside the terminal. The passenger enters a dedicated security check lane called e-gate.
He scans the mobile pass/e-boarding pass at the e-gate and proceeds for formal security check by the CISF.
This process is time saving and you need not stand in queues to get your boarding pass and bag tags.
At the time of boarding, the passenger gets the e-boarding pass scanned for the last time and boards the flight. This last scan verifies that the passenger has successfully cleared the security check process and baggage screening.
Mumbai, Bengaluru and Delhi airports have also initiated e-boarding pilot using scanners and e-gates.
Teams from Bengaluru and Delhi recently visited the Hyderabad airport to understand the e-boarding process and have adopted it.