Placeholder canvas

Damage control? United Airlines to link executive pay to customer satisfaction

Date:

The netizens and the co-passengers are witnesses to what occurred just two weeks ago onboard United Airlines. After suffering a public relation disaster, the American airline will now focus on customer satisfaction by tying it to pay.
The US Securities and Exchange Commission financial watchdog holds a filing of the executive pay decision.

“United’s management and the Board take recent events extremely seriously and are in the process of developing targeted compensation program design adjustments to ensure that employees’ incentive opportunities for 2017 are directly and meaningfully tied to progress in improving the customer experience,” reads the filing.

After coming under heavy attack from the public for calling the America-Chinese doctor “disruptive and belligerent” who was dragged out of the plane, United Airlines boss Oscar Munoz’s suffered another blow.
 United Airlines, Oscar Munoz

According to reports, Munoz will not be appointed as the chairman of the board in 2018. It has now been left for the board to decide on any further amendments and appointments in his case.

Munoz stood by his company after the incident and called the passenger at fault. After realising his mistake, he tendered another statement saying he felt “shame and embarrassment” and that nothing like this will ever happen.
But now it seems like it is too late for him.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Share post:

Subscribe

Popular

More like this
Related

Telangana CM, Others Seek More Time To Appear Before Delhi Police In Amit Shah Deepfake Video Case

New Delhi: Legal counsels representing Chief Minister Revanth Reddy...

Over 80 Delhi-NCR Schools Receive Bomb Threats, Home Ministry Calls It Hoax

New Delhi: The security situation in the Delhi National...

In respite For People Amid LS Polls, Prices Of Commercial LPG Cylinders Slashed By Rs 19

New Delhi: Bringing a measure of respite to the...