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DGCA Issues Advisory To Deal With Unruly Passenger Amid Air India Mid-flight Brawl

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New Delhi: Amid multiple reports of unruly passenger behavior on flights, the Directorate General of Civil Aviation (DGCA) issued an advisory to all the airlines asking them to take action against such passengers.

DGCA in a statement said that “In the recent past, DGCA has noticed a few incidents of smoking in aircraft. consumption of alcoholic beverages resulting in unruly behaviour, altercations between passengers, and sometimes inappropriate touching or sexual harassment by the passengers on board the aircraft during the flight, wherein post holders, pilots, and Cabin Crew members have failed to take appropriate actions. Such incidents have the potential of compromising the safety of aircraft operations,”.

The advisory comes in the backdrop of the recent incident that occurred on a London-bound Air India flight returning to Delhi Airport following a mid-fight brawl in which the passenger reportedly caused “physical harm” to the cabin crew members.

The statement further added, “Heads of operations of all Airlines are hereby advised to sensitize their pilots, Cabin Crew and post holders on the handling of unruly passengers through appropriate means including but not limited to training programmes for ensuring effective monitoring, maintenance of good order and discipline on board the aircraft safety of aircraft operations is not jeopardized in any manner,”.

Air India in a statement said that “Air India flight AI 111 scheduled to operate Delhi-London Heathrow on April 10, 2023, returned to Delhi shortly after departure due to the serious unruly behaviour of a passenger on board. Not heeding verbal and written warnings, the passenger continued with unruly behaviour including causing physical harm to two of the cabin crew members.”

(With Agency Inputs)

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