Chennai: In a bid to provide some relief to the #ChennaiFloods victim, an Insurance company is taking several steps to ease the process of registering and settling of claims from customers
Universal Sompo General Insurance Company Ltd is taking a step forward to help the customers affected by the recent Chennai floods in Tamil Nadu. The company has decided to provide ‘Cashless Service’ to its motor customer base from Chennai and Puducherry, who have been affected by devastating floods in their respective region.
The company has empowered customers to undertake repairs of their affected vehicles at any garages in the city to avail ‘Cashless Service’ based on the surveyors report and submission of minimal documentation – Original Invoice Copy and Copy of the Registration Certificate (RC).
The garages under the ‘Cashless Network’ of the company will be asked to commence repairs on the damaged vehicle based on the surveyors report. As part of the customer outreach activity, the company is providing free Towing services to its customers for vehicle pick-up from the affected location to be taken to the nearest network garage for flushing out the water and drying the engine and mechanical parts and also to avoid complete engine failure due to water ingression in the engine.
The company has devoted 24×7 Claimcare Helpline no. 1800 200 5142 to help insured customers on intimating a claim with the company. Also, claim intimation can be registered with the company through sending an email to contactclaims@universalsompo.com or by visiting the website www.universalsompo.com
“During such pressing times, any upfront financial outflow causes further distress to individuals. To ease the burden of our customers, we have extended our support to them by providing cashless services for motor repairs, thus ensuring that we are able to bring back normalcy in their life after such a devastating event, ON Singh, Executive Chairman, Universal Sompo General Insurance, said.
“With communications slowly being restored in some parts of the city, our staff is reaching out to customers to assist them in all possible manner and alert them about the possibility of water borne diseases surfacing if precautions are not taken,” he added.
For customers who have suffered damages to Property and Stocks, the company has formed a core Task Force Team, comprising of Zonal Head and overviewed by Head of Claims, to expedite the process of inspection and assisting in claim process.
Constant monitoring of the activity has being undertaken from the Corporate Office of Universal Sompo in Mumbai, to ensure quick settlement of claims and to bring back business continuity.
The company has also tied up with surveyors from the affected state and also from other parts of India to ensure that surveys are conducted immediately. Claims resources in Chennai have been augmented to handle the claims proactively.