In a major blunder, IndiGo Airline reportedly did not load luggage bags of all the passengers for an international flight from Delhi to Istanbul. The Indigo flight 6E 11 took off from Delhi on September 15, without loading passengers’ luggage.
After this gaffe, #ShameOnIndiGo started to trend on Twitter. As the flight landed in Istanbul, the passengers were informed about the blunder through a letter.
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Twitter user Chinmay Dabke, who was on this Delhi-Istanbul flight, took to his account to share the details of the incident.
Chinmay wrote, “Just flew in on @IndiGo6E flight 6E 11 from Delhi to Istanbul last evening. We received this piece of paper when we were waiting for our luggage at the belt. The airline did not load the luggage of the ENTIRE FLIGHT. Not a single passenger got their luggage (1/n) #shameonindigo,” as he shared a picture of the apology note handed to the passengers.
Just flew in on @IndiGo6E flight 6E 11 from Delhi to Istanbul last evening. We received this piece of paper when we were waiting for our luggage at the belt. The airline did not load the luggage of the ENTIRE FLIGHT. Not a single passenger got their luggage (1/n) #shameonindigo pic.twitter.com/7KF2VT0f2O
— Chinmay Dabke (@chinmaydabke) September 16, 2019
A lot of people started tweeting about the incident.
@narendramodi urgent help landed frm Delhi to Istanbul by indigo flght 6E-11 my brother is epileptic medication was in luggage it has not boarded if he doesn’t get it seizures will start may result in death . Please help indigo is not replying
— Aishwarya Gadkari (@AishwaryaGadka5) September 16, 2019
Pls investigate in indigo airlines turkey flight# they do not load luggage to save fuel and send next day by turkish Airlines#customers stranded at Istanbul# unethical way of making money#flight 6E11#happening daily@DGCAIndia pic.twitter.com/ljcXebARYo
— Starfish On Feni (@blissOnFeni) September 16, 2019
Hey! We are highlighting this with our concerned team. They will get back to you shortly. ~Shrishti
— IndiGo (@IndiGo6E) September 16, 2019
Later, the airline issued a statement about the incident. In the statement, the IndiGo Corp Comm expressed regret for the inconvenience caused to the passengers. The airline said that due exceptionally heavy headwind we had certain payload restrictions on a few fights to Istanbul which lead to offloading of a limited number of checked-in baggage.